FAQ

CAN I CHANGE MY SHIPPING METHOD OR ADDRESS?

Yes. If you have not approved your design for printing, you can make changes to the shipping method and the shipping address. If you did not request a proof of your design, we accept address and shipping method changes within 1 business day of purchase. Please email us to make any changes. To change the shipping method, we will send you a separate invoice by email for payment.

WHEN WILL I RECEIVE MY ORDER?

Using standard shipping, it takes approximately 8-10 business days for orders to be delivered once either: 1) you approve the design for printing or, 2) if no proof is requested, we create your design and finalize it for printing (design time takes 1-2 business days following your purchase).

We offer upgraded shipping options to increase the speed of delivery from the standard 8-10 business days to: 6-7 business days; 4-5 business days; or 2-3 business days. These delivery options include the time it takes to print, package, and ship your order.

HOW DOES THE DESIGN PROCESS WORK?

Your order goes through a few stages between the time you place your order and the day it is delivered.

The Stages of an Order:

1. If you request a proof of your design, it is emailed to you within 1-2 business days of placing your order. If you request changes to your proof, each proofing round can take up to an additional 1-2 business days. You’ll need to approve your proof before we finalize your design for printing.

2. Your order starts being printed once: 1) you’ve approved your proof or 2) you’ve placed an order and declined to receive a proof.

3. Your order is shipped via the option you select during checkout. Our shipping options factor in the time it takes to print, package, and deliver your order, however, they do not include the time it takes to design your order. We offer Standard (8-10 business days), Upgraded (6-7 business days), Expedited (4-5 business days), and Rush (2-3 business days).

WHAT IF MY ORDER IS DAMAGED DURING SHIPMENT?

We will replace your order at no cost to you. Please email us photos of the damaged item as this helps us work with the shipping carrier to prevent future damages.

WHAT IF MY ORDER HAS THE INCORRECT INFORMATION?

If it is our mistake (we incorrectly used the information you provided), we will remake your design and replace it at no cost to you. If the mistake is yours (the information provided to us was incorrect), we will correct the design for you at a reduced cost to cover design time, materials, and shipping. Please email us.

WHAT IF MY ITEM WAS SHIPPED TO THE WRONG ADDRESS?

If the mistake is ours (we used the wrong address), we will reship your order to the correct address at no cost to you. If you provided the incorrect shipping address, we can either reship the item to you for the cost of shipping if the item is returned to us, or we can remake and ship a new design to you at a discounted rate to cover materials and shipping. Please email us.

WHAT IF MY ORDER IS LOST IN THE MAIL?

If you do not receive your order within a reasonable time following our expected delivery date for your order, we will consider the order lost and replace it at no cost to you. If your order's tracking information says “delivered,” and you did not receive the package, please wait 2-3 business days as sometimes orders show up after they are considered “delivered” by the shipping carrier. If you do not ultimately receive your package labeled “delivered,” please let us know and we will replace it for you at no cost to you. Please email us.

CAN I SEE A PROOF BEFORE I MAKE A PURCHASE?

Not at this time. Each order is designed individually and, because we are a small design shop, we give priority to our current customers to ensure they have a great experience shopping with us.

DO YOU ACCEPT RETURNS OR EXCHANGES?

We do not accept returns or exchanges due to the custom nature of each order. However, please email us if you have any issue with your order.

DO YOU OFFER DISCOUNT CODES?

We do offer occasional discount codes, so be sure to join our email newsletter to receive updates on any current promotions. We cannot guarantee the authenticity of any discount codes or promotions mentioned by third-party websites and reserve the right to honor only codes that are generated by us.

DO YOU CHARGE SALES TAX?

We are required to charge sales tax in certain states. Please note, sales tax will be applied to orders shipping to addresses within those states which requires sales tax for online purchases.

DO YOU USE THIRD-PARTY LINKS?

From time to time, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. If a third party link listed on our site is an affiliate link, we could earn a commission through clicks or purchases made using that link and we will disclose this information.

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PRIVACY POLICY     
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